Here are a few important things to know before your call:

1. Your Consultation is Free
   During your intake call, our dedicated team will take the time to review the information you provided in your intake form and speak with you about your needs. From there, we’ll work with you to match you with a therapist who feels like the right fit.
   
2. Booking a Therapy Session:
   If you decide to move forward with one of our therapists after your consultation, we’ll help you book your first session. At that time, we require a $100 deposit to secure your appointment in the therapist’s calendar. This deposit is applied to the cost of your first session.
   
3. Credit Card Information:
   As part of the booking process, we will ask for your credit card details over the phone. Once entered into our secure system, your card details are masked, and our staff will no longer have access to them. You can see an example of how your card is stored. Jane App prioritizes the security of user data, including banking information, through a multi-layered approach. Data is encrypted in transit (128-bit) and at rest (256-bit), similar to how banks protect data.

   

4. Prefer to Enter Your Details Yourself?
   If you would rather input your credit card information independently, you can do so by creating a secure Jane App client profile using the link below. After creating your profile choose the “Credit Cards on File” button from the menu.
   BC: Create Your BC Client Profile
   Ontario: Create Your Ontario Profile
   Please note: if you prefer this option your profile and credit card will need to be completed prior to the consultation call. 

If you have any questions ahead of your call, feel free to give us a call at 604-265-8596, we’re happy to help!